Short answer
CFG Merchant Solutions is a real, substantial New York funder with an A plus rating from the Better Business Bureau, and on that same Better Business Bureau profile its customers have given it an average of 1 out of 5 stars. Both numbers are accurate. They measure different things, and the gap between them is the single most useful thing a business owner can understand before signing. The letter grade largely reflects how a company handles complaints. The star score reflects what customers say about the deal. This page shows where each number comes from, what the company says in its own filings and its own complaint answers, and what the federal court record shows, which is not what most people expect.
By the Business Debt Adjusters research desk. Researched, written and fact checked in one session on September 8, 2026. Every figure below is linked to the document it came from. If you can show us a record that contradicts anything here, call (877) 817-0404 and we will correct the page.
This page summarizes what the public record shows as of September 8, 2026: the company's own website, including its about page, product pages, frequently asked questions and terms of use; its New York Department of State entity record; its Better Business Bureau profile, customer review file and complaint file; its Trustpilot profile; and every federal docket returned by a party search on CourtListener.
Who you are actually dealing with
The entity is CFG Merchant Solutions, LLC. The New York Department of State active corporations dataset records it as a foreign limited liability company with jurisdiction of Delaware, Department of State ID 5243896, initial New York filing date December 1, 2017, county of record Albany, with Corporation Service Company at 80 State Street, Albany, as its process agent. You can pull the record yourself from the New York active corporations dataset.
The Better Business Bureau file records the same date from the other side. Its profile lists Business Started as May 18, 2015 and Business Incorporated as December 1, 2017. The company's own about page opens its timeline at 2015 and puts the New York corporate headquarters at 2018. Those three sources agree: the business began operating in 2015 and formalised in New York at the end of 2017.
Two addresses, two names, one website
The footer of the company's site gives the address as 32 Old Slip, Suite 600, New York, NY 10005, with the telephone number 844-662-3467. The Better Business Bureau lists the headquarters as 32 Old Slip Ste 601.
The terms of use, last updated July 27, 2026, say something different. They identify the operator as CFGMS, LLC and state: "We are registered in New York, United States and have our registered office at 180 Maiden Lane, 15th Floor, New York, NY 10038." A search of the New York active corporations dataset on September 8, 2026 returns a record for CFG Merchant Solutions, LLC and no record under the name CFGMS, LLC.
The practical takeaway is not that anything is hidden. It is that the name and address on a website footer are marketing, and the name and address in a signed agreement are the ones a court will read. Before you sign, and before you send a settlement letter, check which entity name appears on your own paperwork, because at least three variants of this company's name appear across its own public pages.
What the company says about its own scale
The homepage carries three figures: 53,000 businesses funded, 2.6 billion dollars in total funds provided, and 111,000 successful transactions. The about page timeline adds that the company passed one billion dollars in originations in the first quarter of 2023, closed a credit facility of up to 145 million dollars in 2024, upsized a corporate note to 30 million dollars in 2024, and surpassed 100,000 units funded in 2025. None of those figures is independently audited and none is filed anywhere we could check. They are the company's own account of itself, and they are reported here as that.
An A plus rating and a 1 out of 5 review score, on the same page
This is the finding that matters most, so it gets stated plainly.
The Better Business Bureau gives CFG Merchant Solutions an A plus rating. The company is a BBB Accredited Business, accredited since April 30, 2024. Its homepage and its product pages carry an "A plus Rating from the BBB" badge, and its own article about its reviews, published October 16, 2025, describes that rating as "demonstrating a commitment to customer satisfaction and ethical business practices."
On the customer review tab of that same profile, read on September 8, 2026, the score is 1 out of 5 stars, an average of 7 customer reviews. Every one of the seven is a one star review. They are dated February 5, 2024, April 10, 2024, September 26, 2024, March 27, 2025, March 13, 2026, April 10, 2026 and June 13, 2026.
One important limitation. A Better Business Bureau letter grade is not a customer satisfaction score and was never meant to be one. It is calculated from factors including complaint volume relative to business size, whether complaints get answered, how long the business has operated, and whether the business is accredited. A company that answers every complaint promptly can hold an A plus while its reviewers are uniformly unhappy. That is exactly what this profile shows, and it is why quoting the letter grade alone tells a business owner almost nothing about what the deal will feel like.
The complaint file records 14 total complaints in the last 3 years and 7 complaints closed in the last 12 months. The complaints published on the file carry the status Answered, and the company posts substantive written responses to them. For a funder that says it has done 111,000 transactions, 14 complaints in three years is a low number, and that deserves saying as clearly as the review score does.
Trustpilot says something different, and the shape of it is the point
The Trustpilot profile for cfgmerchantsolutions.com, read on September 8, 2026, is unclaimed and scores 4.1 out of 5 across 13 reviews, with 7 of those reviews posted in the last 12 months. Trustpilot notes on the profile that the company has no history of asking for reviews.
The distribution is the interesting part. It is 69 percent five star and 31 percent one star, with nothing at four, three or two stars at all. There is no middle. That is a small sample behaving the way small samples do, and it is a reason to treat any single rating on this company as noise rather than signal.
Reading the five star reviews individually is worth ten minutes. Several of them are written from a broker or partner point of view rather than a borrower one, describing how the funder handles "our merchants" and how good the company is to fund with. A review from someone who sends deals to a funder and a review from someone who repays one are answering different questions.
The practical takeaway is that this company has roughly twenty public reviews in total across the two largest platforms, against its own claim of 53,000 businesses funded. Whatever you conclude about CFG Merchant Solutions, you should not conclude it from the star ratings.
What the product actually is, and what the company calls it
CFG Merchant Solutions sells two things.
The first is what the site calls revenue based financing. Its own frequently asked questions page defines it as "a type of financing where a business receives a lump sum of capital in exchange for a percentage of its future receivables," priced by a factor rate, which the same page defines as "a financial tool used to calculate business capital costs." It states that typically no traditional collateral is required and that the business's future receivables "act as the basis for repayment of the funds." That is a merchant cash advance, described accurately.
The company's own URL agrees. The page describing this product lives at cfgmerchantsolutions.com/merchant-cash-advance/ and is headed "Revenue-Based Financing." The old name is still in the address bar. The product page says repayment is "an agreed upon manageable daily, weekly or monthly repayment amount."
The homepage lists three advantages of revenue based financing. One of them is "No maturity date." That phrase is worth circling. Under the test New York courts now apply, whether an agreement has a finite term is one of three factors used to decide whether an advance is really a disguised loan. A funder describing its product as having no maturity date is describing the feature that keeps it on the purchase side of that line. We set that test out in full in our research on LG Funding, whose own appeal produced it.
The second product is a small business loan, and this one is genuinely new. The small business loans page states in bold: "CFGMS Small Business Loan Product is Currently Only Available to Businesses Located in Texas." The about page timeline dates the launch to 2025 with a planned rollout to additional states. The loan follows "a structured repayment plan," which is the opposite of the no maturity date framing on the advance.
What the record does not give you is any published pricing. There is no rate sheet, no sample agreement, no fee schedule and no specimen contract anywhere on the site. Factor rates, origination fees, blocked account fees, default fees and reconciliation terms are all set per deal and appear only in the paperwork you sign.
What the company says in its own complaint answers
Funders answer Better Business Bureau complaints by quoting their own procedures, which makes the complaint file a primary source for how a company actually operates. Three things emerge from CFG Merchant Solutions' own published answers.
It files liens, and it says so
Answering a complaint dated April 4, 2026, the company wrote on April 14, 2026 that it and a partner "did provide proper notice on lien filings." In a further answer dated May 11, 2026 it wrote that the parties "were notified that the contract was being enforced with a lien against business and ownership of receivables," and that lien "releases are submitted after first payment is received."
The outcome for a business owner is concrete. A lien against your receivables sits between you and anyone who pays you, and by the company's own account the release comes after the first payment of a resolution, not on the day you agree to one. If a lien is already filed, the sequencing of any settlement matters as much as the number.
Collection is handled by a third party firm
In answers dated June 22, 2026 and July 21, 2026, the company referred to "our partners" and to "the third-party collections firm" handling the account, and stated that both it and that firm "have provided the business owner with all documentation in relation to the revenue-based financing several times."
A word on sourcing. Two complainants named a specific outside collection firm alongside the funder in their own submissions. The company's published answers refer to that entity only as a partner or as the third party collections firm, and the Better Business Bureau redacts business names in its published text. We can therefore document that CFG Merchant Solutions uses an outside collection firm, because the company says so in writing. We cannot document which firm from this record, and we are not going to name one on an inference. If you are being collected on, the name on the letter you received is the name that matters, and it may not be the name on your agreement.
Somebody invoked the Fair Debt Collection Practices Act, and it does not apply
The April 4, 2026 complaint asserted that the funder and its collector "are not adhering to Fair Debt Collection practices." That belief is extremely common and it is usually wrong for a business debt.
The Fair Debt Collection Practices Act defines its central term narrowly. Under 15 U.S.C. 1692a(5), the term "debt" means "any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance, or services which are the subject of the transaction are primarily for personal, family, or household purposes."
A merchant cash advance taken to buy inventory or make payroll is not primarily for personal, family or household purposes. The federal statute most business owners reach for is, in the ordinary case, simply not available to them. State law, contract law and the terms of the agreement itself are where the leverage is. This is the same correction we had to make about the Federal Trade Commission Holder Rule in our research on Ascentium Capital, and it comes up on almost every file.
The federal court record runs the other way
A CourtListener party search on September 8, 2026, filtered to captions that actually name the company, returns 29 distinct federal dockets, the earliest filed May 19, 2022 and the most recent April 1, 2026. One is docketed under the caption spelling CFG Merchant's Solutions.
The breakdown is unusual for a funder of this size:
23 of the 29
are adversary proceedings in bankruptcy courts, spread across Arizona, Alabama, California, District of Columbia, Florida, Georgia, Illinois, Indiana, Mississippi, New Hampshire, New Jersey, North Carolina, Tennessee and Texas.
6 of the 29
are ordinary district court civil cases.
1 of the 29
names CFG Merchant Solutions as the plaintiff. That is CFG Merchant Solutions, LLC v. Birusingh, Southern District of New York, docket 1:23-cv-09650, filed November 1, 2023.
The outcome of that shape is a picture most business owners would not predict. In federal court this company appears almost entirely as a defendant, and almost entirely inside somebody else's bankruptcy.
What a trustee adversary proceeding actually is
When a business that took an advance ends up in Chapter 7, the trustee appointed to that estate can sue to recover payments the business made before filing. The docket for Webster v. CFG Merchant Solutions, LLC, Bankruptcy Court for the District of Columbia, docket 25-10055, filed December 14, 2025, records the nature of the proceeding on the court's own field as "Recovery of money/property - 548 fraudulent transfer."
Several of the 23 carry the names of well known Chapter 7 trustees in the caption rather than the names of the businesses: Welt, Kapila, Gladstone, Scarver, Sink. Those are trustees suing on behalf of estates.
The outcome is worth understanding before you assume bankruptcy ends the relationship. It does not necessarily end it. It can start a second case in which a trustee tries to pull your payments back from the funder, and you may be a witness in it.
The one case that moved coast to coast
Yolked, Inc. v. CFG Merchant Solutions, LLC was filed in the Northern District of California on May 5, 2023 as docket 5:23-cv-02216 and terminated there on September 7, 2023. Four days later, on September 11, 2023, a case with the same caption appears in the Eastern District of New York as docket 1:23-cv-06659. Both are recorded with a nature of suit of Contract: Other and a cause of diversity jurisdiction over a contract claim.
We did not read the pleadings and we are not going to guess why the case moved. What the docket dates alone establish is a practical point: a merchant who sued in its home state ended up litigating in New York. Forum selection clauses are standard in this paperwork, and the cost of enforcing your rights three thousand miles from your business is a real term of the deal even though it is never quoted as one.
What the record does not show
Being explicit about the gaps is part of the point of this page.
No federal enforcement action was found.
Searches of the records reviewed for this page on September 8, 2026 turned up no Federal Trade Commission or Consumer Financial Protection Bureau action against CFG Merchant Solutions. Absence in the records we searched is not proof of absence.
State court filings were not swept.
CourtListener covers federal courts. A New York funder collects in New York state court, and those cases would not appear in the 29. Do not read the federal breakdown as a claim that this company rarely sues merchants.
No agreement was read.
No specimen contract is published and none was obtained. Nothing on this page describes the acceleration clause, the reconciliation clause, the fee schedule, the personal guaranty or the arbitration terms in any CFG Merchant Solutions agreement, because we have not seen one.
Outcomes were not pulled.
The 29 dockets were counted and classified from docket metadata. No judgment amounts, settlements or dispositions are reported here.
The identity of the outside collection firm is not established
and is not asserted anywhere on this page.
Ownership and funding structure were not verified.
The credit facility and corporate note figures come from the company's own timeline only.
Frequently asked questions
Is CFG Merchant Solutions legit?
Yes, in the sense that matters for that question. CFG Merchant Solutions, LLC is a real Delaware limited liability company registered in New York since December 1, 2017 under Department of State ID 5243896, operating from a New York City address, holding an A plus rating from the Better Business Bureau and accredited there since April 30, 2024, with 14 complaints in the last 3 years. It answers those complaints in writing. The harder and more useful question is not whether the company is real. It is what the agreement does to a business that falls behind, and the answer to that is in your paperwork rather than in any rating.
Why does CFG Merchant Solutions have an A plus rating and a 1 out of 5 review score?
Because the two numbers measure different things and are produced by different processes. A Better Business Bureau letter grade is calculated from factors that include complaint volume relative to the size of the business, whether the business responds to complaints, how long it has been operating and whether it is accredited. The customer review score is a straight average of what reviewers post. On this profile, read on September 8, 2026, the grade is A plus and the review average is 1 out of 5 across 7 reviews, all of them one star. Both figures come from the same page. Neither one is wrong, and neither one on its own tells a business owner what the deal will cost.
Is revenue based financing from CFG Merchant Solutions a loan?
The company does not present it as one. Its own frequently asked questions page describes revenue based financing as a lump sum of capital exchanged for a percentage of future receivables, priced by a factor rate rather than an interest rate, and its homepage lists no maturity date as an advantage of the product. New York courts do not treat the label as the answer. They weigh whether the agreement contains a reconciliation provision, whether it has a finite term, and whether the funder has recourse if the merchant goes bankrupt. Those three factors come from an appellate decision in another funder case, and they are applied to the document, not to the name on it.
Does the Fair Debt Collection Practices Act protect me from CFG Merchant Solutions?
In the ordinary business case, no. Under 15 U.S.C. 1692a(5) the Act applies to obligations of a consumer arising out of transactions that are primarily for personal, family or household purposes. Working capital taken to buy inventory, cover payroll or bridge a slow season is none of those. Business owners raise the Act constantly, including in a complaint on this company file dated April 4, 2026, and it very rarely helps on commercial paper. State law, the terms of your own agreement and the practical economics of collection are where the leverage actually is.
What happens if I stop paying CFG Merchant Solutions?
The public record shows two mechanisms rather than a schedule of penalties. The first is liens. In its own written answers on its Better Business Bureau file in April and May 2026 the company described enforcing a contract with a lien against the business and its receivables, and stated that lien releases are submitted after the first payment is received. The second is a third party collection firm, which the company also refers to in its own answers. What it costs in dollars depends on clauses we have not seen, because no specimen agreement is published. Read your own default and acceleration paragraphs before you miss a payment, not after.
Can a CFG Merchant Solutions balance be settled?
Frequently, yes, and the sequence matters more than usual here. Because this funder describes lien releases as following the first payment of a resolution, the order of operations in any agreement is part of the deal rather than an afterthought. Because collection is handled by an outside firm, the party you negotiate with may not be the party on your contract. And because the federal record shows this company most often appearing inside a bankruptcy case rather than as a plaintiff, the alternatives a business owner is weighing are rarely as simple as pay or get sued. No firm can guarantee an outcome, and any firm that promises one is not describing this market honestly.
If the payments are the problem
Where to go from here
If merchant cash advance payments are squeezing your operation, start with how MCA debt relief works, read our directory entry for CFG Merchant Solutions and its settlement page, see what happens if you default on a merchant cash advance, check our ranking of the best MCA debt relief companies, or get a free consultation on your specific file.
