Sequium Asset Solutions (2026): Who They Are, Complaints & Your Options

Sequium Asset Solutions (2026): Who They Are, Complaints & Your Options

If Sequium Asset Solutions is calling your business line, mailing letters to your office, or showing up on a credit report, you want two things: to know who they actually are, and to know what to do before you pay anyone a dollar. This page covers both, using public records and complaint data rather than scare tactics.

Short version: Sequium is a real collection agency, the account usually traces back to a telecom, utility, or commercial contract, and you have more options than "pay in full" or "ignore it." Both of those defaults tend to cost you money.

Who is Sequium Asset Solutions?

Sequium Asset Solutions, LLC is a debt collection agency headquartered at 2700 Cumberland Pkwy SE in Atlanta, Georgia, with filings that also reference Marietta addresses. They've been operating for roughly a decade and describe themselves as a technology-driven accounts receivable management firm. Their main phone number is (877) 362-8766, which is the callback number on most of their letters.

Their best-known clients are telecom and media companies. AT&T, DirecTV, and Comcast accounts appear constantly in their public complaint records. They also work utility accounts, accounts for financial institutions, and, relevant if you run a company, commercial receivables. On some accounts they collect as a third party on behalf of the original creditor. On others they do first-party servicing, meaning they contact you under the creditor's own name before the account formally charges off.

That distinction matters. When Sequium works an account for a client, the creditor still owns the balance and Sequium's job is to recover whatever it can. Recovery targets are negotiable. In most cases, the number they open with is not the number the file closes at.

Is Sequium contacting your business?

Most complaints about Sequium involve personal accounts. An old cable bill. A disputed phone contract after a move. But Sequium also handles commercial receivables, so business owners get these calls too: an unpaid telecom contract from a closed location, a utility balance left over from a lease you exited, a service account that sat in your company's name after the company stopped using it.

Here's the part most owners don't know. The Fair Debt Collection Practices Act, the federal law behind the 30-day validation rights every blog cites, covers consumer debt. It does not cover debt in a business's name. If the call is about a company account, the consumer playbook only half applies, and the pressure points are different: contract terms, personal guarantees, what the creditor actually documented, and what a workout is worth to them versus chasing a small balance for a year.

Different doesn't mean worse. Business balances are often easier to resolve than personal ones because the creditor's math is colder. Structured business debt relief exists for exactly this situation, and a collection account with a third-party agency is usually a sign the creditor already wants the file closed.

What the complaint record shows

As of mid-2026, the CFPB's public complaint database lists roughly 4,800 complaints naming Sequium Asset Solutions, LLC. The largest category, about 2,100 complaints, is "attempts to collect debt not owed." Around 700 more fall under "written notification about debt," which generally means people saying they didn't get adequate verification. The company's BBB profile shows a B rating, no BBB accreditation, and over 1,000 complaints filed against the business.

Two honest caveats. A complaint is an allegation, not a finding, and companies respond to and resolve many of them. Complaint volume also tracks account volume. An agency working millions of telecom accounts will generate complaints at a scale a small local agency never could.

What the record is actually useful for is this: the single most common thing people report about Sequium is being asked to pay a balance they say isn't theirs or was already settled with the original creditor. So before you pay anything, verify everything. Account number, original creditor, dates, amount. Telecom billing in particular is messy, and equipment charges, early termination fees, and final bills get disputed all the time.

Your options when Sequium calls

First, confirm the debt in writing. On consumer accounts you have a legal right to validation. On business accounts you don't have the same statute behind you, but you can and should still demand documentation before discussing payment. A legitimate agency collecting a legitimate balance can produce it.

Second, don't commit on the first call. Don't confirm banking details, don't agree to a payment plan on the spot, and don't make a "good faith" payment to buy time. On older accounts, a payment can restart the statute of limitations clock in some states. Get the facts first.

Third, pick a lane. If the debt isn't yours, dispute it in writing and keep copies. If it's yours and the amount is right, negotiate rather than paying the opening number. If the balance is one of several your business is carrying, deal with the whole picture at once instead of feeding whichever collector calls loudest. That's the conversation we have on a free consultation every day: what's owed, to whom, and what order to resolve it in.

Settlement and negotiation

Collection agencies get paid on what they recover, and their clients would rather book a negotiated recovery this quarter than carry a stale receivable into next year. That's why lump-sum settlements and structured plans get accepted constantly. It's how the model works.

For business accounts, a Sequium balance is usually a symptom, not the disease. If your company is juggling this account plus an MCA payment plus a vendor on net-90, settling one collection file doesn't fix the cash flow that created it. Business Debt Adjusters has spent 11 years negotiating exactly these situations, with over $500M in business debt enrolled, and the useful move is almost always resolving the full debt load in one plan rather than one agency at a time.

When you actually need an attorney

We're not a law firm, and some situations call for one. If you've been served with a lawsuit, respond by the deadline, because ignoring a summons is how default judgments happen. If you believe Sequium is collecting a debt that isn't yours and written disputes have gone nowhere while your credit takes damage, a consumer attorney can evaluate FDCPA and FCRA claims. If there's already a judgment, a levy, or a garnishment in play, get counsel in your state before negotiating anything.

Settlement and legal defense aren't competitors. Plenty of files need both: an attorney to handle the courtroom side, a negotiator to handle the number.

Our overview of merchant cash advance relief options covers settlement, consolidation, and reconciliation in plain terms, worth reading before you agree to anything.

Frequently asked questions

What is Sequium Asset Solutions?

Sequium Asset Solutions, LLC is a Georgia-based debt collection agency founded in the mid-2010s. They collect on behalf of telecom and media companies like AT&T, DirecTV, and Comcast, plus utilities, financial institutions, and commercial clients. They run both first-party and third-party collection programs.

Is Sequium legit?

Yes, they're a real, registered collection agency, not a scam operation. Legitimate doesn't mean error-free, though. Public CFPB records show "debt not owed" as the most common complaint category against them, so verify any balance in writing before paying.

Why is Sequium calling me?

Probably because a past-due account, most often a telecom, cable, or utility balance, was placed with them or is being serviced by them. If you run a business, the account may be in your company's name rather than yours. Ask them to identify the original creditor and send documentation before you discuss payment.

Should I pay Sequium Asset Solutions?

Not before you verify the debt, and rarely at the opening number. Confirm the account is yours, the amount is accurate, and the debt is within the statute of limitations in your state. Then negotiate, and get any settlement agreement in writing before money moves.

Disclaimer: This page is for informational purposes only and is not legal advice. Business Debt Adjusters is not a law firm and is not affiliated with, endorsed by, or authorized to represent Sequium Asset Solutions, LLC. Company names are used for identification only. Complaint figures are drawn from public CFPB and BBB records and reflect allegations, not findings. If you're facing an active lawsuit, consult a licensed attorney in your state.