Altus Global Trade Solutions: The Commercial Collection Agency Behind the Letter, and What to Do
Altus Global Trade Solutions is a commercial collection agency, one of the trade names of Altus Receivables Management, Inc., headquartered in Metairie, Louisiana, in business since June 1994 and formerly known as Coface Collections North America. It collects business-to-business debts on behalf of creditors and is not a lender or a merchant cash advance funder. If the name is on a letter or a call about a business balance, one of its clients placed that account with it. The BBB rates the headquarters A+ and accredited since 1995; the New Jersey office carries the same A+ without accreditation.
Who is Altus Global Trade Solutions?
The BBB profile for the Metairie, Louisiana headquarters lists Altus Global Trade Solutions, Inc., Altus Commercial Receivables, and Coface Collections North America, Inc. as alternate names of Altus Receivables Management. The business started June 1, 1994, has been BBB accredited since February 9, 1995, is rated A+, and is categorised as a collections agency and commercial collection agency. A second profile covers the East Windsor, New Jersey office at 50 Millstone Road, which started locally in September 2006, lists Jim McDermott as Chief Operating Officer, is rated A+, and is not accredited.
The Coface name is the former name the BBB records for the business; Coface itself is a French trade credit insurer. Altus's own site describes the company as a commercial collections and accounts receivable management firm, and the BBB reviews below show its accounts include unpaid invoices between businesses and trade disputes, not only financing balances.
What Altus is not: a funder. An earlier version of this page used a merchant cash advance funder template and talked about Altus's factor rates and reconciliation clauses. Altus has neither. If it is collecting a merchant cash advance balance, the funder that placed the account is the counterparty and its agreement sets the terms.
Why Altus is contacting you
Because a creditor placed an account with it. For most businesses that is an unpaid invoice from a supplier or service provider; for some it is a defaulted financing balance. The BBB reviews on the headquarters profile show the range: one reviewer hired Altus to pursue an insurance dispute over shipment defects, one reported Altus attempting to collect $2,476, and one said the company she worked for sent her to collections without telling her and she called Altus the same day she got the email. Altus is a third party. It has the file the creditor gave it and no more.
What to establish from your own paperwork
- Which creditor placed the account, and for what. An invoice dispute and a merchant cash advance default are different problems with different defenses. The letter should name the creditor; if it does not, ask in writing.
- Validation of the debt. Ask for the underlying invoice or agreement and a statement of how the balance was calculated. Commercial debts are not covered by the federal Fair Debt Collection Practices Act, but a legitimate agency can still produce the documents.
- Whether the balance is disputed on the merits. Goods not delivered, services not performed, or an amount already paid are disputes with the creditor, and Altus should be told in writing.
- If it is a financing balance: the purchase price versus purchased amount, what has been paid, the reconciliation clause, the personal guaranty, and any security interest in receivables.
- Whether a suit has been filed. Altus is an agency, not a law firm; litigation would come through counsel retained by the creditor. A demand is not a summons.
If a lawsuit has been filed
Answer it before the deadline, usually 20 to 30 days from service. A default judgment for the full amount plus fees ends any negotiation. If you have been served, see what to do when a creditor represented through Altus sues.
Can a balance Altus is collecting be settled?
Often. A collection agency works on a contingency or fee basis for the creditor, and a documented dispute or a realistic lump sum is usually heard. For a merchant cash advance balance the room is the gap between the contracted amount with fees and the cash actually advanced; for an invoice it is the gap between what the creditor claims and what it can prove was delivered. See how a balance Altus is collecting can be settled and, for financing balances, how MCA debt relief works.
Business Debt Adjusters reviews the agreement or invoice, the payment history, and any letters or filings, and tells you what is realistic before you commit to anything.
Frequently Asked Questions
Is Altus Global Trade Solutions a merchant cash advance company?
No. It is a commercial collection agency, a trade name of Altus Receivables Management, Inc., formerly Coface Collections North America. It collects business debts for creditors and does not lend. If the balance is a merchant cash advance, the funder named in your agreement is the counterparty.
Is Altus Global Trade Solutions legitimate?
Yes. The Metairie, Louisiana headquarters has been in business since 1994, BBB accredited since 1995, and is rated A+. The East Windsor, New Jersey office is rated A+ and not accredited. Both are listed as commercial collection agencies.
Why is Altus contacting my business?
A creditor, most often a supplier or service provider and sometimes a financing company, placed an unpaid balance with Altus. Ask in writing which creditor and for the invoice or agreement behind the figure.
Does the Fair Debt Collection Practices Act apply to Altus?
The FDCPA covers consumer debts, not business-to-business debts, so most Altus accounts fall outside it. You can still demand validation in writing and dispute the balance with the creditor; a legitimate agency will produce the documents.
Can Altus sue me?
Altus is a collection agency, not a law firm. A lawsuit would be filed by counsel for the creditor. If you are served, the response deadline is usually 20 to 30 days.
Will Altus settle for less than the balance?
The creditor decides. Documented disputes and realistic lump sums are commonly considered before any suit. For financing balances, the earlier you engage the more room there tends to be.
Sources
- BBB Business Profile: Altus Receivables Management (headquarters, Metairie, LA), alternate names incl. Altus Global Trade Solutions, Inc.
- BBB Business Profile: Altus Global Trade Solutions, East Windsor, NJ
- Altus company website
Facts on this page were checked against the linked sources on September 23, 2026. Business Debt Adjusters is not affiliated with, endorsed by, or authorized to represent the company described.
Letter or call from Altus about a business balance?
Free consultation. BDA reviews the agreement or invoice, the payment history and any letters or filings and tells you what is realistic, no commitment required.
Schedule a Free Consultation →
